Setup Guide
Tapo C501GW Outdoor Pan/Tilt 4G LTE Camera
Welcome to the setup guide.
To ensure equal access for all users, we offer this accessible setup guide. This guide is designed to meet accessibility needs, enabling a successful setup. It will introduce the appearance of your camera, including its ports, buttons, and labels, and then guide you through the setup process.
Step 1. Know about your camera
In this section, we will describe the camera's appearance, including its ports, buttons, and labels.
1. You can find your camera, the power adapter, and antenna in the package.
Power Adapter: The power adapter is typically a rectangular or square block with a cord on one end that plugs into the power port to power it up.
Detachable Antenna: The antenna is a flat, long object with an SMA connector on one end. You can install it on the antenna connector of the camera to receive the 4G signal.
2. Next, keep the flat surface at the top, and the side where the power cable goes out facing backward.
To ensure the camera is placed correctly, you should position it with the camera lens facing forward.
3. After positioning your camera correctly, we will introduce the ports, buttons, and labels on your device in a certain order.
Antenna Connector: For installing the detachable antenna. It is on the left side of the device, inside a circular depression.
System LED: It is right below the lens. It shows your camera status. You can check the camera status on the Tapo app.
Lens: For capturing things within its view.
Microphone: For capturing your voice. It is right above the lens.
Tilt the camera lens up to find the speaker.
Speaker: For producing sound, allowing you to hear the audio.
Tilt the camera lens down to find the silicone cover for the Reset button and microSD card. After opening the cover, the RESET button is on the left, and the microSD card slot is on the right.
RESET Button: The reset button is a small, recessed button. You can feel for a small hole where the button is, and the edges may have a slight indentation. While the camera is on, use a pin to press and hold the RESET button for about 5 seconds to reset the camera.
microSD Card Slot: While facing the front of the camera, insert a microSD card with the notch on the left side, and gold contacts facing the slot.
Underneath the top flat surface, you can find the product label.
Product Label: The product information is partially laser-engraved. The MAC address, serial number, and QR code for setup are printed on a sticker.
Turn to the left side of your camera to find the silicone cover for the Nano SIM card slot. Open the cover, and there is the Nano SIM card slot.
Nano SIM Card Slot: While facing the front of the slot, insert a Nano SIM card with the cut corner on the upper right side for a 4G network connection.
Turn to the back side of your camera to find the power cable. At the end of the power cable, you can find the DC power connector and Ethernet port.
DC Power Connector and Waterproof Cap: The cap is attached to the connector. Open the cap, and you can connect the camera to the power adapter to power it up. If you use a PoE router to power the camera, cover the power connector with the cap for waterproofing.
Ethernet Port: Used to connect to a network device by an Ethernet cable for a wired connection. Or if you have a PoE router, you can connect to it by an Ethernet cable to power up the camera.
Step 2. Set Up
1. Get the Tapo app from the App Store or Google Play, then log in.
2. Plug in the power adapter or connect to a PoE router via an Ethernet cable. Wait 30 seconds for the camera to start up. You can hear a clicking sound.
3. Tap the + button in the app and select your camera model. Follow the app instructions to complete the setup.
If you need help, please visit https://www.tapo.com/support/ for technical support, the user guide, FAQs, warranty, and more.
For details on Tapo app accessibility, please check Accessibility Support.
English: Safety Information
Do not use damaged charger or USB cable to charge the device.
Do not use any other chargers than those recommended.
Do not use the device where wireless devices are not allowed.
Adapter shall be easily accessible.
Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don't hesitate to contact us.
Keep the device away from fire or hot environments. DO NOT immerse in water or any other liquid.
Do not disassemble, repair or modify the product.
Do not use the product if the casing has been broken. Danger of electric shock.
Never touch the product with wet hands.
Do not place near automatically controlled devices such as fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.
Observe restrictions on using wireless products in fuel depots, chemical plants or when blasting operations are in progress.
Do not use liquid to clean the product. Only use a dry cloth.
Never put metal objects inside the product. If a metal object enters the product turn off the circuit breaker and contact an authorised electrician.
This product is not intended to be used when providing medical care. Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids to determine if they are adequality shielded from external RF (radio frequency) energy.
Do not use this product in health care facilities. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
Do not place heavy objects on top of the product.
When you leave the product unused for a long time unplug the product from the power outlet.
This product may interfere with other electronic products such as TV, radios, personal computers, phones or other wireless devices.
Adapter should be used indoors where the ambient temperature is lower than or equal to 40 ºC.
For applicable power supplies see user instructions. Refer to the User Manual on the product support page.
Operating Temperature: -30 ºC ~ 60 ºC (-22 °F ~ 140 °F )
Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.