Installation and User Guide

About This Guide

This guide provides a brief introduction to the Pan/Tilt AI Home Security Wi-Fi Camera and the Tapo app, as well as regulatory information. Please note that features available in Tapo may vary by model and software version. Tapo availability may also vary by region. All images, steps, and descriptions in this guide are only examples and may not reflect your actual Tapo Camera experience.

Conventions

In this guide, the following convention is used:

More Info

Specifications can be found on the product page at https://www.tapo.com.
Our Technical Support and troubleshooting information can be found at https://www.tapo.com/support/.
The setup video can be found at https://www.tp-link.com/support/setup-video/#cloud-cameras.

Introduction

When you are away home, there are always something you care about. This is where the smart camera functions. No matter your child is climbing the kitchen cabinet, or the pet is stealing snacks, the Pan/Tilt AI Home Security Wi-Fi Camera helps you stay with them anytime, anywhere. Receive a notification whenever your camera detects motion and see a video clip of this motion to check everything.

• Smart AI Detection and Notification – Smart AI identifies people, pets, and vehicles while also recognizing abnormal sounds, notifying users as needed.
• Physical Privacy Mode – Maintains privacy with the lens blocked by the housing when physical privacy mode is enabled.
• Superior Starlight Vision with Ultra Large Aperture – Reveals high-fidelity details in low-light environments with an f1.6 ultra-large aperture.
• Customizable Block Zones – Set customizable block zones to keep private areas from being monitored.
• Customizable Smart Tracking – Tracks and follows the subjects you set, keeping it within the camera’s field of view.
• Discreet Night Vision with 940nm IR LED – Enjoy unobtrusive night-time monitoring of your baby or pet with the barely-noticeable, low-intensity 940nm IR LED.
• 2K QHD* + HDR – Capture sharper, more revealing images with HDR technology and 1.7× more pixels than 1080p.
• Local* and Cloud** Storage Supported – Save recorded videos on the microSD card* (up to 512 GB) or by using Tapo Care cloud storage services.

      *microSD card needs to be purchased separately. Actual storage capacity depends on the size of the microSD card used.
      *Subscribe for cloud storage at https://www.tapo.com/tapocare/

• Activity Zones – Notifies you when activity is detected in specific zones.

Appearance

System LED: It shows your camera status. 

Lens: For capturing things within its view.

Microphone: For capturing your voice.

Privacy Mode Button: Press the button to turn Privacy Mode on and off. When Privacy Mode is on, the camera lens is hidden.

Tilt the camera lens up to find the microSD card slot on the left and the RESET button on the right.

microSD card slot: Insert a microSD card (not included) and initialize it on the Tapo app for local recording.

RESET: While the camera is on, press and hold the RESET button for at least 5 seconds until the LED blinks red.

Turn to the back side of your camera. You can find the DC Power Connector down below.

System LED Indication

Set Up Your Camera

Follow the steps below to get started with your new camera.

Step 1. Download Tapo App
Get the Tapo app from the App Store or Google Play, or by scanning the QR code below.

Step 2. Log In
Open the app, and log in with your TP-Link ID. If you don't have an account, create one first.

Step 3. Add Your Camera
Tap the  button in the app and search for your model. Follow the app instructions to complete setup.

Set Up Using Amazon Frustration-Free Setup

What is Amazon Frustration-Free Setup?

Amazon Frustration-Free Setup can help connect and set up Tapo smart devices in fewer steps, without having to remember and re-enter your Wi-Fi password on each device.
To use this feature, confirm the following:
● The new Tapo device supports Amazon FFS.
● The new Tapo device is purchased from Amazon.
● You have an Amazon FFS enabled Alexa device or router.
● You have saved your Wi-Fi information to Amazon by using Alexa echo.
● Your Tapo device and router are on the same network as your Alexa echo.

LED Indications during Amazon Frustration-Free Setup

If the LED does not turn solid blue after a long time, you can try to add the Tapo device manually. (Press the Reset button on your Tapo device once. Then open the Tapo app, tap the + button on the page, select your device model, and follow the app instructions. )

How to use Amazon Frustration-Free Setup with Tapo devices

1. Open the Amazon Alexa app. Then tap More and select Skills & Games.

2. Enter Tapo in the search bar and choose Tapo. 

3. Tap the ENABLE TO USE button.

4. Log in with your TP-Link ID that has bound to your Tapo device, and tap Authorize. After authorized successfully, the message Tapo has been successfully linked will come up.

5. Plug in your Tapo device and the setup will complete automatically in two minutes. 
For setting up more Tapo devices, just plug in and enjoy! 
Done!
If this device displays on the Home page in the Tapo app, it indicates this device has been successfully associated with your Amazon account and joined your Wi-Fi network automatically.
If this device does not display on the Home page in the Tapo app, try setting it up manually. (Tap the + button on the page, select your device model, and then follow the app instructions.)

Set Up HomeKit

This is a HomeKit-enabled device. You can set up and easily control your Tapo devices with HomeKit from your iPhone or iPad.

Before You Start:
1. Your iPhone/iPad should be connected to a stable 2.4 GHz Wi-Fi network with internet access.
2. Ensure your iPhone/iPad and Apple home hub (if any) are connected to the same Wi-Fi network. 
3. To control this HomeKit-enabled device, the latest iOS or iPadOS version is recommended.
4. HomeKit will be disabled 10 minutes after the Tapo device is powered on. You can power off your Tapo device, then power it on and try again.

Set Up HomeKit
Option 1: Set Up in the Home App
1. Find the QR code as below on your Tapo device or in its packaging.

2. Open the Home app and add the accessory by scanning the HomeKit QR code or entering the provided numeric setup code.
3. Follow the instructions in the Home app to complete setup.
Option 2: Set Up in the Tapo App
1. Open the Tapo app. If you have set up the device, go to Device Settings > Add to Home.
2. Find the QR code as below on your Tapo device or in its packaging.

3. Follow the instructions in the Tapo app to complete setup.

To control a Tapo device in the Home app, we must follow Apple guidelines. As a result, some Tapo app features will be disabled.
To know about the disabled features in the Home app,  refer to https://www.tp-link.com/support/faq/3653/ or scan the QR code on the right.

Failed to Set Up HomeKit?
• Move your iPhone/iPad and the Tapo device closer to the router to get a stronger Wi-Fi signal.
• Factory reset the Tapo device and restart your phone. Then try again.
• Refer to the FAQ below for detailed instructions: How to Troubleshoot when a TP-Link HomeKit-enabled device fails to add to Apple’s Home App

Mount Your Camera

1. Place the mounting template where you want the camera. For wall mounting, drill two holes through two circles.

2. Affix the camera base using the screws. For wall mounting, insert two anchors into the holes and use the screws to affix the camera base over the anchors.

3. Attach the camera on the base and rotate to secure the camera.

Support

For technical support, the user guide, FAQs, warranty and more, please visit https://www.tapo.com/support/

Authentication

FCC compliance information statement

Product Name: Pan/Tilt AI Home Security Wi-Fi Camera
Model Number: Tapo C225

Responsible Party: 
TP-Link Systems Inc.
Address: 10 Mauchly, Irvine, CA 92618
Website: http://www.tp-link.com/us/
Tel: +1 626 333 0234
Fax: +1 909 527 6804
E-mail: sales.usa@tp-link.com
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is applicable to only Mobile Configurations. The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.”
We, TP-Link Systems Inc., has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.

Issue Date: 2023-09-07
FCC compliance information statement
Product Name: I.T.E. Power Supply
Model Number: T120100-2B1
Responsible Party: 
TP-Link Systems Inc.
Address: 10 Mauchly, Irvine, CA 92618
Website: http://www.tp-link.com/us/
Tel: +1 626 333 0234
Fax: +1 909 527 6804
E-mail: sales.usa@tp-link.com
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
We, TP-Link Systems Inc., has determined that the equipment shown as above has been shown to comply with the applicable technical standards, FCC part 15. There is no unauthorized change is made in the equipment and the equipment is properly maintained and operated.
Issue Date: 2023-09-07

CE Mark Warning    
  
This is a class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures.
OPERATING FREQUENCY (the maximum transmitted power)
2412MHz—2472MHz (20dBm)
EU Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of directives 2014/53/EU, 2009/125/EC, 2011/65/EU and (EU)2015/863.
The original EU Declaration of Conformity may be found at https://www.tapo.com/en/support/ce/.
RF Exposure Information 
This device meets the EU requirements (2014/53/EU Article 3.1a) on the limitation of exposure of the general public to electromagnetic fields by way of health protection. 
The device complies with RF specifications when the device used at 20 cm from your body.
Restricted to indoor use.
UKCA Mark

UK Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential requirements and other relevant provisions of the Radio Equipment Regulations 2017.
The original UK Declaration of Conformity may be found at https://www.tapo.com/support/ukca/.

Korea Warning Statements:
당해 무선설비는 운용중 전파혼신 가능성이 있음.

NCC Notice & BSMI Notice
注意！ 
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。
低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。
前述合法通信，指依電信管理法規定作業之無線電通信。
低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
為避免本器材影像畫面遭偷窺或擷取，本器材使用者應先修改預設密碼，並定期更新密碼。
安全諮詢及注意事項
請使用原裝電源供應器或只能按照本產品注明的電源類型使用本產品。
清潔本產品之前請先拔掉電源線。請勿使用液體、噴霧清潔劑或濕布進行清潔。
注意防潮，請勿將水或其他液體潑灑到本產品上。
插槽與開口供通風使用，以確保本產品的操作可靠並防止過熱，請勿堵塞或覆蓋開口。
請勿將本產品置放於靠近熱源的地方。除非有正常的通風，否則不可放在密閉位置中。
不要私自拆開機殼或自行維修，如產品有故障請與原廠或代理商聯繫。

限用物質含有情況標示聲明書

Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам нормативних документів та вимогам, що передбачені чинними законодавчими актами України.

Safety Information
Keep the device away from water, fire, humidity or hot environments.
Do not use damaged charger or USB cable to charge the device.
Do not use any other chargers than those recommended. 
Do not use the device where wireless devices are not allowed. 
Adapter shall be installed near the equipment and shall be easily accessible.
Use only power supplies which are provided by manufacturer and in the original packing of this product. If you have any questions, please don’t hesitate to contact us. 
For indoor use only.
Do not disassemble, repair or modify the product.
Do not use the product if the casing has been broken. Danger of electric shock.
Never touch the product with wet hands. 
Do not expose to heavy rain or any type of moisture. 
Do not place near automatically controlled devices such as fire alarms. Radio waves emitted from this product may cause such devices to malfunction resulting in an accident.
Observe restrictions on using wireless products in fuel depots, chemical plants or when blasting operations are in progress.
Do not use liquid to clean the product. Only use a dry cloth. 
Never put metal objects inside the product. If a metal object enters the product turn off the circuit breaker and contact an authorised electrician.
This product is not intended to be used when providing medical care. Consult the manufacturer of any personal medical devices, such as pacemakers or hearing aids to determine if they are adequality shielded from external RF (radio frequency) energy.
Do not use this product in health care facilities. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
Do not use this product near water for example near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
The product should be kept free from excessive smoke, dust or high temperature and vibration.
This product should not be exposed to direct sunlight 
Do not place heavy objects on top of the product.
When you leave the product unused for a long time unplug the product from the power outlet.
This product may interfere with other electronic products such as TV, radios, personal computers, phones or other wireless devices. 
Operating Temperature: 0 °C ~ 40°C (32°F ~ 104°F)
Please read and follow the above safety information when operating the device. We cannot guarantee that no accidents or damage will occur due to improper use of the device. Please use this product with care and operate at your own risk.

Explanation of the symbols on the product label
Note: The product label is on the bottom of the product and its power supply. Symbols may vary from products.

Symbol         符號解釋	Explanation 解釋
	Class II equipment Class II 設備
	Class II equipment with functional earthing 具有功能接地的Class II 設備
	Alternating current 交流電
	DC voltage 直流電壓
	Polarity of output terminals 輸出端子極性
	Indoor use only 僅限室內使用
	Dangerous voltage 危險電壓
	Caution, risk of electric shock 注意，有觸電危險
	Energy efficiency Marking 能源效率標示
	Protective earth 保護地線
	Earth 地線
	Frame or chassis 機架接地
	Functional earthing 功能地線
	Caution, hot surface 警告，表面高溫
	Caution 警告
	Operator’s manual 操作手冊
	Stand-by 待機
	“ON”/”OFF” (push-push) 「開」/「關」 ( 按壓式)
	Fuse 保險絲
	Fuse is used in neutral N 保險絲用於中性線N
	RECYCLING This product bears the selective sorting symbol for Waste electrical and electronic equipment (WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer when he buys a new electrical or electronic equipment. 回收利用 本產品標示有「廢棄電氣電子設備（WEEE）」的分類回收標誌。這表示本產品必須依據歐盟指令 2012/19/EU 進行妥善回收或拆 解，以減少對環境的影響。 使用者可選擇將本產品交給合格的回收機構，或在購買新電器或電子設備時，交回給零售商進行回收處理。
	Caution, avoid listening at high volume levels for long periods 注意，避免長時間以高音量收聽
	Disconnection, all power plugs 斷開所有電源插頭
m	Switch of mini-gap construction 微間隙結構的開關
µ	Switch of micro-gap construction (for US version) Switch of micro-gap / micro-disconnection construction (for other versions except US) 微小間隙結構開關（適用於美國版） 微小間隙 / 微小斷開結構開關（適用於美國以外的其他版本）
ε	Switch without contact gap (Semiconductor switching device) 無接點間隙開關（半導體開關裝置）