What should I do if I fail to view the video clips of my Kasa Cam?

Step 1 Check and confirm what is the exact time or period when the clip is missing and ensure there is indeed a motion and/or sound occurred.

Step 2 Check again and ensure the Privacy and Sensitivity settings are correct.

Step 3 Check the Activity Zone settings and make certain the motion and/or sound occurred inside the monitoring zones.

Step 4 Check if there is any power outage when the clip is missing.

Step 5 Check if the Wi-Fi connection is stable. The detection function won’t work if the camera loses internet connection.

Step 1 Check first and ensure the Privacy and Sensitivity settings are correct.

Step 2 Check the Activity Zone settings and make certain the motion and/or sound occurred inside the monitoring zones.

Step 3 Turn off the Kasa Cam and wait for about 10 minutes, then turn it back on and check if it works properly.

Step 4 Try to change the DNS settings on your host router to 8.8.8.8 and 8.8.4.4, then restart the router and camera.

Step 5 Try to reset the camera to factory defaults and reconfigure it.

Step 1 Check and confirm what is the exact time or period when the clip shows “X”, the screenshot will be needed for further troubleshooting.

Step 2 Turn off the Kasa App and launch again, then check if you can view the clips.

Step 3 Try to restart the Kasa Cam.

Step 4 Try to reset the camera to factory defaults and reconfigure it.

Step 1 Check if the volume of the phone is set to be 0 or the phone is in silent mode.

*Note: When the phone’s volume is set to 0, the Live View of the Kasa Cam is normal, but there will be no audio for the recorded video clips.

Step 2 If it is an iPhone, check if the hardware mute button on the left side is enabled. If yes, flip up the button to disable it.

Step 3 Try to download a clip and check again if there is audio. Again, the clip will be needed for further troubleshooting.

Step 1 Make certain the video clip is working properly on the Kasa App.

Step 2 Try to trigger a new clip and check if you can watch it on the Kasa App.

Step 3 Ensure the phone storage is enough and kindly confirm if the phone has enabled the storage permission for the Kasa App.

Step 4 Try with a different phone.

Step 5 Check if there is any special App running on the phone such as the “1.1.1.1: fast internet”. If there is, exit or close it.