Voice Prompts for Issues (For LiDAR Navigation Robot Vacuum)

Tapo RV20 Plus , Tapo RV20 Max Plus , Tapo RV20 Mop Plus , Tapo RV30 , Tapo RV30 Max Plus , Tapo RV20 Max , Tapo RV30 Max , Tapo RV30 Plus
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
If the corresponding issues cannot be solved by referring to the methods, please contact our Technical Support.
Voice Prompt |
Solution |
Error 1: Battery Error. Please refer to the manual or app. |
The battery temperature is too high or too low. Please wait until the battery temperature changes to 0℃- 40℃ (32℉-104℉). |
Error 2: Wheel Module Error. Please refer to the manual or app. |
Please check whether there are foreign objects stuck in the wheels, and restart the robot vacuum. |
Error 3: Side Brush Error. Please refer to the manual or app. |
Please check whether there are foreign objects stuck in the side brush, and restart the robot vacuum. |
Error 4: Suction Fan Error. Please refer to the manual or app. |
Please check whether there are foreign objects stuck in the fan port, and restart the robot vacuum. Please clean the dust box and filter, and restart the robot vacuum. |
Error 5: Main Brush Error. Please refer to the manual or app. |
Please remove the main brush and clean the main brush, the connection part of the rolling brush, the rolling brush cover, and the dust suction port. Please restart the robot vacuum after cleaning. |
Error 6: Water Pump Error. Please refer to the manual or app. |
Please clean the water tank, water pump connections on the tank and robot vacuum, and the water outlet at the bottom of the robot vacuum, and check the mop module. Please try to restart the robot vacuum after cleaning. |
Error 7: LiDAR Error. Please refer to the manual or app. |
Please check whether there are foreign objects in the laser sensor, and restart the robot vacuum after cleaning. |
Error 8: Abnormal operation. Please check whether the main switch is turned on. |
Please toggle the power switch on the robot vacuum to “ON”. |
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