Why is a device displayed as an unknown device on the Deco app?

Deco W3600(2-pack) , Deco E3(3-pack) , Deco X20 , Deco BE65-5G , Deco M1300 , Deco HC4 , Deco X25 , Deco E4(1-pack) , Deco X3600(2-pack) , Deco Voice X50 , Deco E4R , Deco E4S , Deco X4300 Pro , Deco M9 Plus(1-pack) , Deco S7(1-pack) , Deco X60(3-pack) , Deco W6000 , Deco X3600 , Deco XE5300(2-pack) , Deco X1500-4G , Deco X5700(1-pack) , Deco X50-PoE , Deco M4(2-pack) , Deco S4(2-pack) , Deco WB10800 , Deco M1300(1-pack) , Deco W7200 , Deco X20-4G(2-pack) , Deco P9 , Deco X68(1-pack) , Deco P7 , Deco P9(2-pack) , Deco X90(1-pack) , Deco X20-DSL , Deco E4(3-pack) , Deco X20-4G , Deco PX50 , Deco BE95 , Deco BE5000 , Deco S7 , Deco X76 Plus , Deco X20-4G(3-pack) , Deco S4 , Deco BE65 Pro , Deco M4(1-pack) , Deco XE70 Pro , Deco X20(2-pack) , Deco X90 , Deco M3(3-pack) , Deco X3000-5G , Deco W2400 , Deco X95 , Deco BE25 , Deco X96 , Deco E4(2-pack) , Deco W6000(2-pack) , Deco X90(2-pack) , Deco XM73 , Deco X20(1-pack) , Deco X68(3-pack) , Deco XE75 Pro , Deco XE200 , Deco X20-Outdoor , Deco M9 Plus , Deco M3(2-pack) , Deco P9(3-pack) , Deco M3W , Deco M1300(3-pack) , Deco W3600 , Deco X68(2-pack) , Deco X50-DSL , Deco X68 , Deco WM9000 , Deco X58-4G , Deco M5(1-pack) , Deco X5700 , Deco S4(3-pack) , Deco M4(3-pack) , Deco BE25-Outdoor , Deco XE5300 , Deco M5 , Deco M4 , Deco HX20 , Deco XE75 , Deco M3 , Deco X90(3-pack) , Deco X75 , Deco X20(3-pack) , Deco M5 Plus(3-pack) , Deco XE5300(1-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X25(1-pack) , Deco X3600(3-pack) , Deco E3(2-pack) , Deco W2400(2-pack) , Deco BE85 , Deco X50-Outdoor , Deco M9 Plus(3-Pack) , Deco Voice X20 , Deco X73-DSL , Deco X50-5G , Deco X5400 Pro , Deco X80 , Deco X60(2-pack) , Deco HB6300-PoE , Deco X60(1-pack) , Deco X68(1 pack) , Deco 5G , Deco M5 Plus , Deco S4(1-pack) , Deco BE11000 , Deco X25(3-pack) , Deco X50 , Deco X55 , Deco E4 , Deco E3 , Deco BE63 , Deco HB6300-Outdoor , Deco BE65 , Deco P7(3-pack) , Deco X80-5G , Deco X55 Plus , Deco X5700(2-pack) , Deco X25(2-pack) , Deco XE5300(3-pack) , Deco S7(2-pack) , Deco AC1200 , DecoX5700(2-pack) , Deco W3600(1-pack) , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device, and check either the Datasheet or the firmware section for the latest improvements added to your product. Please note that product availability varies by region, and certain models may not be available in your region.
Recently, we have received feedback from customers that some unknown devices will appear on the Devices list in the Deco app, and they're concerned about the network security. Don't worry, it's probably related to the Wi-Fi settings of the client devices.
Generally speaking, the Deco system identifies the connected devices through their hostname or MAC address (unique physical address). However, for privacy and security purpose, devices with iOS 14, Android 10, Windows 10, and later versions, have released a new feature called Private Address or Random Address, which will use a random and unrecognizable MAC address to connect to the Deco network. In this case, the Deco system cannot identify them and will display them as unknown devices.
Here we have some suggestions for you to avoid this problem.
1. Disable the Private Address or Random Address feature on the client devices.
1) For devices with iOS 14 or later versions: Please refer to https://support.apple.com/en-us/HT211227 .
2) For devices with Android 10 or later versions: Go to Settings -> Wi-Fi -> Connect to deco’s Wi-Fi -> Tap the gear icon next to the current Wi-Fi connection -> Advanced -> Privacy -> Use device MAC.
3) For devices with Windows 10 or later versions: Please refer to the link below and turn off “Random hardware address”.
2. Rename the unknown devices
If you don't want to disable the Private Address or Random Address feature, you could reconnect your devices one by one to the Deco network, and rename them in the Deco app. However, since the Private Address or Random Address feature will change the Wi-Fi address periodically, these devices will display as unknown devices again after their Wi-Fi address changed.
3. Block the truly unknown devices
If you confirm a specific device is not a known device on your network, you can add it to the deny list to protect your network security.
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