Deco W3600 , Deco X68(2-pack) , Deco X20 , Deco X60F , Deco X68 , Deco HC4 , Deco X25 , Deco X3600(2-pack) , Deco Voice X50 , Deco X5700 , Deco S4(3-pack) , Deco M4(3-pack) , Deco X60(3-pack) , Deco W6000 , Deco XE5300 , Deco M5 , Deco M4 , Deco X3600 , Deco HX20 , Deco XE75 , Deco X20(3-pack) , Deco M5 Plus(3-pack) , DecoX5700 , Deco X50-4G , Deco S7(3-pack) , Deco X3600(3-pack) , Deco S4(2-pack) , Deco Voice X20 , Deco X73-DSL , Deco W7200 , Deco X68(1-pack) , Deco P7 , Deco X60(2-pack) , Deco X60(1-pack) , Deco X20-DSL , Deco X68(1 pack) , Deco 5G , Deco P7(2-pack) , Deco X20-4G , Deco S4(1-pack) , Deco S7 , Deco X76 Plus , Deco S4 , Deco X20(2-pack) , Deco X90 , Deco X50 , Deco X96 , Deco X55 , Deco W6000(2-pack) , Deco X20(1-pack) , Deco X68(3-pack) , Deco M9 Plus(2-pack) , Deco X80-5G , Deco M9 Plus , Deco X5700(2-pack) , DecoX5700(2-pack) , Deco X60
Recent updates may have expanded access to feature(s) discussed in this FAQ. Visit your product's support page, select the correct hardware version for your device and check either the Datasheet or the firmware section for the latest improvements added to your product.
You may be stuck at the step of “connecting to the internet” during Deco setup, sometimes it returns a window for you to choose the correct connection type, like what is displayed in the picture below:
Once selected a connection type and click Connect, this window may come back again and again or at times, return an error saying “Deco is not properly connected”.
Here are some tips for you to get pass this step.
Connect the Deco correctly.
Confirm your connection type.
It is important to choose the correct connection type, consult your ISP if you are not 100% sure about this information.
Release MAC binding
It is possible some of the ISPs bind your front-end device’s MAC address with your account for easy management, contact them and ask them to renew your MAC address if MAC binding indeed is enabled.
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