關於 TP-Link 電力線設備最常見的問題

Q1.1：如果電力線適配器不能自動“即插即用”，我該怎麼辦？

答: 大多數情況下，我們的電力線轉接器會自動配對。如果沒有，請按配對按鈕進行配對，或使用電力線實用程式進行配對。詳細說明請參閱 [APP], [配對按鈕] or [tpPLC 應用程式].

Q1.2: 如何在現有的電力線路網路中增加新的電力線適配器？

答: 您可以按配對按鈕進行添加，也可以使用電力線實用程式進行添加。詳細說明請參閱[APP],  [配對按鈕] or [tpPLC 應用程式]。.

Q1.3: 如果按下 WPS 按鈕不起作用或我的路由器上沒有 WPS 按鈕，我該如何複製 Wi-Fi？

答: 我們可以手動將電力線擴展器的無線名稱和密碼更改為與路由器相同，請點擊 [設定影片] 並查看影片[如何將TP-Link電力線擴展器配置到您的Wi-Fi網路]以取得協助或參考以下常見問題解答。

[常見問題]： [APP], [Web UI] or [tpPLC 應用程式] 以取得更多詳細資訊。

Q1.4: 如何在 MAC 或 Ubuntu OS 上管理電力線轉接器？

答: 對於 MAC 10.6 或更高版本，我們還提供電力線實用程式來管理我們的電力線適配器。

對於 Ubuntu 或舊版本的 MAC，我們不提供設定實用程序，請在 Windows 作業系統上設定適配器。或使用配對按鈕將它們配對並使用 Web 介面配置我們的無線電力線適配器。

有關如何保護電力線適配器，請參閱 [APP], [配對按鈕] or [tpPLC 應用程式].

Q1.5:如果我更換了路由器，是否需要重置電力線適配器/擴展器？

答: 沒必要。只需保留現有適配器/擴展器連接到舊路由器的方式。如果需要將擴充器的無線設定變更為與新路由器的設定相同，請按下路由器上的 WPS 按鈕，然後按下轉接器上的 Wi-Fi 按鈕；或點擊 [設定影片] 並查看影片[如何將TP-Link電力線擴展器配置到您的Wi-Fi網路]以獲取協助或參考以下常見問題解答。

[常見問題]：

[APP], [Web UI], or [tpPLC 應用程式] 以取得有關如何自訂電力線設備上的無線設定的更多詳細資訊。

Q1.6: 如果我的路由器沒有 WPS 按鈕，我可以安裝電力線設備嗎？

A: Yes, WPS is just one of the methods  to copy the SSID/ WiFi name from the main router.  If there is no WPS button on your router, we can copy the Wi-Fi settings manually. To manually change the Wi-Fi settings, please click [Setup Video] and check out the video [How to Configure the TP-Link Powerline Extender to Your Wi-Fi Network]to get help or refer to the following FAQs.

[常見問題]： [APP], [Web UI] or [tpPLC 應用程式] to get more details.

Q2.1: What can I do if I can't have Internet connection after connected to powerline adapter？

A: Please check out the video [How to Troubleshoot a TP-Link Powerline Product] to get more detailed information

Or you can click HERE to get more information about what we can do if there is no Internet connection after connected to the powerline adapter.

Q2.2: What can I do if the internet speed is slow when connecting to the powerline adapter?

A: Click here to see the detailed troubleshooting steps.

Q2.3: What can I do if the internet connection is unstable when connecting to the powerline adapter?

A: Click here to see more tips for the unstable issue.

Q2.4: What can I do if my powerline rate is very slow?

A: Powerline products transmit data through the power line of your house. The powerline rate is mainly decided by the quality of the power line environment. Please refer to this FAQ for suggestions.

Q2.5: Why can not my powerline rate reach 600Mbps, 1200Mbps, or 2000Mbps?

A: 600Mbps, 1200Mbps, or 2000Mbps are the highest powerline rate in theory. However the power line circuit is very complex, there may be much interference. Electrical equipment with electromotor, like washing machine/air-condition, can generate interference may even cut off your powerline connection. If possible, please avoid such devices.

Q3.1: Can several Powerline networks exist simultaneously in same power circuit?

A: Yes. The powerline networks can be separated by different network names. About how to change the network name, it can be made by the pair button or attached Utility. However, the overall throughput is shared by the multiple networks, please be informed of this. Please refer to the [APP], [Pair Button] or [tpPLC 應用程式]. to change the powerline network names.

Q3.2: How many PLC adapters can be paired together?               

A:  For more detail information, please refer to FAQ 434  

Q3.3: If there are many powerline adapters in the same private network, how will the power line rate be of each device?

A: In the same private power line network, all devices share the whole bandwidth.

 Q3.4: Can Powerline adapters work if they are separated by different electric circuits?

A: No. If they can pair in the same room, but the powerline LED turns off when you move one powerline device to another area, this usually means they are plugged into separate electrical circuits, preventing them from communicating. Please try different locations.  

Q3.5: Can TP-LINK powerline adapters work in an unstable power line circuit?

A: Yes. The voltage range that powerline adapters can work with is 100-240V, the general voltage fluctuation will not affect the stability.

Q3.6: Can Powerline adapters work if they are separated by UPS?

A: No. Usually, UPS  has a filter function. It can cut the powerline connection. Some air-switches or breakers also have the same function. Besides, some power outlets have a surge protector function which can also cut the powerline connection. You’d better not plug powerline adapters into outlets.

Q3.7: Why my powerline adapters interfere with some other devices?

A: Since HomePlug AV/AV2 protocol uses the same frequency band as some other devices, Powerline products may interfere with devices such as lighting systems that have a dimmer switch or a touch-sensitive on/off feature, short wave radios, cable television system, VDSL devices, speakers, or other Powerline devices that do not follow the HomePlug AV/AV2 standard.

Q3.8: Can appliances affect the performance of Powerline products?

A: It depends, please refer to FAQ 882 for more details.

Q3.9: Can TP-LINK powerline adapters work in different phases of the three-phase circuit?

A: Yes, but its rate will be affected when crossing the phases. For a three-phase four-line circuit, we suggest you use the topology below to get good performance.

Q3.10: Can Powerline adapters work if they are separated by Circuit Breakers/ Fuse Boxes/ Fuse Boards?

A: Generally speaking, PLC can be used across Circuit Breakers/ Fuse Boxes/ Fuse Boards. A few Circuit Breakers/ Fuse Boxes/ Fuse Boards have a filtering effect and weaken the PLC communication. In most cases, they have little influence on the communication of PLC. So generally, PLC can be used if they are separated by Circuit Breakers/ Fuse Boxes/ Fuse Boards.

Q3.11: Can TP-Link Powerline devices transfer IPv6 packets?

A: Yes, all the on-sale TP-Link powerline devices can transfer IPv6 packets. Kindly note this is supported by default and does not require any configuration, our powerline products do not have setting entries for IPv6 either.

Q3.12:How many powerline adapters need to be plugged into the main router if several powerline units work in the same network?

A: We only need to have one of the powerline adapters(wired units) plugged into the main router with the Ethernet cable directly, then pair the other units with this powerline adapter. Please refer here to check how to add the additional units into the existing powerline network

Q3.13: How to distinguish the wired units and wireless units of the powerline devices?

A: The wireless unit has wireless LEDs but the wired unit doesn't, we take the TL-WPA8631PKIT as an example as below:

Q3.14: Do all the TP-Link powerline adapters have Wi-Fi?

Only the models which start with TL-WPAXXXX have Wi-Fi feature, "W" means "Wireless". Please refer here to select the product that you need.