What to do if the Schedule, Timer, or Away Mode is not Working Properly for Tapo or Kasa Smart Plugs, Switches, Bulbs, or Light Strips

If you are experiencing issues such as being unable to edit the schedule/timer/away mode in the app, or if the changes are not taking effect or taking effect at the wrong time, please refer to the following troubleshooting suggestions.

Troubleshooting steps:

1) Ensure you are using the latest app and that the smart device has the latest firmware.

2) Re-synchronize device time.

• For Kasa devices

1. Kasa App: Launch the Kasa App -> Me -> Settings -> Location and Time
2. Tapo App: Launch the Tapo App -> Me -> Tapo Lab -> Location and Time

Re-synchronize the Kasa device’s time by tapping Location - Sync Location, then reselect the time zone.

• For Tapo devices

1. Please ensure the location and time zone of your mobile phone/tablet are correct.
2. Factory reset the smart device and add it to the Tapo App again. (Note: please press and hold the Reset button for at least 10 seconds.)

Tips:

• For smart plugs, the power button is also the Reset button.
• For smart switches, there is a Reset button below the on/off button.
• To smart bulbs, please repeat switching the Tapo bulb three times (Kasa bulb five times), pausing for one second in between. Then, wait for the bulb to blink three times.

4) Try to change the DNS server of your Router to 8.8.8.8 or 8.8.4.4, then save the settings;

5) Reboot your Router.

If the suggestions above fail, please contact TP-Link support for further assistance. Please provide support with the following information:

1. Screenshots of the Schedule/Timer/Away Mode settings or the error message.

2. Your TP-Link ID (email account used in the Tapo/Kasa App).

3. Model and Mac address of your smart device.