What to do if the Omada App Can’t Find my AP

Contents

Objective

Requirements

Introduction

Troubleshooting

Conclusion

Objective

This article will cover various troubleshooting methods when the Omada App can’t find your AP.

Requirements

• Omada App
• Omada AP

Introduction

The suggestions below will help you troubleshoot when the Omada App can’t find your AP.

Troubleshooting

Step 1. If, when you install the AP for the first time, the AP is broadcasting Wi-Fi and working correctly, but you are unable to find the AP on the Omada App:

• Login to the Omada App and go to Standalone Mode.

• If you have not connected to an SSID, the error will be “No WLAN Connection.” Like in the screenshot below, you can click “How do I connect to an EAP” to guide you to connect to the AP wirelessly.

• If you have connected to an SSID that is not configured on the standalone Omada AP, the error will be “No EAPs Found in the LAN,” like the screenshot below:

Please check the AP's LED status and ensure you’ve connected to the standalone Omada AP’s Wi-Fi and that the Internet from the AP is working. If not, please contact TP-Link Technical Support for further troubleshooting.

Step 2. If the LED on AP is solid ON and the Internet is working fine, please try the troubleshooting steps:

• Make sure your AP model supports the Omada App. For further information, you can refer to the Omada Compatibility List
• Move your phone or tablet closer to AP and try again.
• Turn off your phone’s mobile data and VPN, then try again.
• If your phone or tablet is an iOS system, please go to Settings->Omada->Enable “Local Network.”
• Check the connectivity between the AP and the Phone or Tablet. Check whether the phone or tablet associated with the AP's SSID can ping the AP successfully. If not, ensure that Guest Network/Portal/other network access control functions are not configured on this AP.
• APs managed by the Controller cannot be discovered by the App.
• Try another phone or tablet and see if the AP can be detected.
• If you have multiple APs, please try other APs and see if the Omada app can find them.
• Please connect to AP’s SSID and see if you can launch AP’s Web UI by entering http://tplinkeap.net or its IP address via a browser.
• Force to stop the Omada App and relaunch it.
• Reboot and reset AP, then try again.

Conclusion

The above suggestions will help you to find your AP on the Omada App. If the above suggestions still can’t help you, please contact TP-Link Technical Support with the following information:

• The specific model of your AP.
• The hardware and software version of your AP.
• The Omada App version.
• All the troubleshooting steps you’ve done.

To learn more about each function and configuration, please go to the Download Center to download the manual of your product.